TY - JOUR
T1 - Tutoring online tutors
T2 - Using digital badges to encourage the development of online tutoring skills
AU - Hrastinski, Stefan
AU - Cleveland-Innes, Martha
AU - Stenbom, Stefan
N1 - Publisher Copyright:
© 2016 British Educational Research Association
PY - 2018/1
Y1 - 2018/1
N2 - Online tutors play a critical role in e-learning and need to have an appropriate set of skills in addition to subject matter expertise. This paper explores how digital badges can be used to encourage the development of online tutoring skills. Based on previous research, we defined three digital badges, which are examples of essential tutoring skills. These skills were self-assessed during two weeks by online tutors in K-12 mathematics, who also wrote a self-reflection based on their experience. The digital badges motivated tutors to reflect on online tutoring practices. The tutors described that they gained a more detailed understanding of the tutoring process when continuously analyzing ongoing conversations. However, it was a challenge for the tutors to balance the private activity, reflection on tutoring skills, and the social activity, communication with the K-12 students. It is essential to take into account when tutors will have time to reflect, for example, by scheduling time for reflection or enabling opportunities for reflection that is flexible in time. A challenge for further research is to better understand the potential benefits of different types of badges.
AB - Online tutors play a critical role in e-learning and need to have an appropriate set of skills in addition to subject matter expertise. This paper explores how digital badges can be used to encourage the development of online tutoring skills. Based on previous research, we defined three digital badges, which are examples of essential tutoring skills. These skills were self-assessed during two weeks by online tutors in K-12 mathematics, who also wrote a self-reflection based on their experience. The digital badges motivated tutors to reflect on online tutoring practices. The tutors described that they gained a more detailed understanding of the tutoring process when continuously analyzing ongoing conversations. However, it was a challenge for the tutors to balance the private activity, reflection on tutoring skills, and the social activity, communication with the K-12 students. It is essential to take into account when tutors will have time to reflect, for example, by scheduling time for reflection or enabling opportunities for reflection that is flexible in time. A challenge for further research is to better understand the potential benefits of different types of badges.
UR - http://www.scopus.com/inward/record.url?scp=85040333338&partnerID=8YFLogxK
U2 - 10.1111/bjet.12525
DO - 10.1111/bjet.12525
M3 - Journal Article
AN - SCOPUS:85040333338
SN - 0007-1013
VL - 49
SP - 127
EP - 136
JO - British Journal of Educational Technology
JF - British Journal of Educational Technology
IS - 1
ER -