TY - GEN
T1 - The intelligent helpdesk
T2 - 4th International Conference on Intelligent Tutoring Systems, ITS 1998
AU - Greer, Jim
AU - McCalla, Gordon
AU - Cooke, John
AU - Collins, Jason
AU - Kumar, Vive
AU - Bishop, Andrew
AU - Vassileva, Julita
N1 - Publisher Copyright:
© Springer-Verlag Berlin Heidelberg 1998.
PY - 1998
Y1 - 1998
N2 - Universities, experiencing growths in student enrollment and reductions in operating budgets, are faced with the problem of providing adequate help resources for students. Help resources are needed at an institution-wide and also at a course-specific level, due to the limited time of instructors to provide help and answer questions. The Intelligent IntraNet Peer Help Desk provides an integration and application of previously developed ARIES Lab tools for peer help to university teaching. One of its components, CPR, provides a subject-oriented discussion forum and FAQ-list providing students with electronic help. Another component, PHelpS, suggests an appropriate peer to provide human help. In both cases it is peer help, since the help originates from students themselves. The selection of the appropriate help resource (electronic or human) is based on modelling student knowledge and on a conceptual model of the subject material.
AB - Universities, experiencing growths in student enrollment and reductions in operating budgets, are faced with the problem of providing adequate help resources for students. Help resources are needed at an institution-wide and also at a course-specific level, due to the limited time of instructors to provide help and answer questions. The Intelligent IntraNet Peer Help Desk provides an integration and application of previously developed ARIES Lab tools for peer help to university teaching. One of its components, CPR, provides a subject-oriented discussion forum and FAQ-list providing students with electronic help. Another component, PHelpS, suggests an appropriate peer to provide human help. In both cases it is peer help, since the help originates from students themselves. The selection of the appropriate help resource (electronic or human) is based on modelling student knowledge and on a conceptual model of the subject material.
UR - http://www.scopus.com/inward/record.url?scp=84957099901&partnerID=8YFLogxK
U2 - 10.1007/3-540-68716-5_55
DO - 10.1007/3-540-68716-5_55
M3 - Published Conference contribution
AN - SCOPUS:84957099901
SN - 3540647708
SN - 9783540647706
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 494
EP - 503
BT - Intelligent Tutoring Systems - 4th International Conference, ITS 1998, Proceedings
A2 - Goettl, Barry P.
A2 - Shute, Valerie J.
A2 - Halff, Henry M.
A2 - Redfield, Carol L.
Y2 - 16 August 1998 through 19 August 1998
ER -