TY - GEN
T1 - The importance of contexts in mixed-initiative interactions for online help
AU - Rao, Shilpi
AU - Menon, Samir
AU - Shakya, Jurika
AU - Jordanov, Mayo
AU - Doherty, Liam
AU - Kumar, Vive
PY - 2005
Y1 - 2005
N2 - Online help technologies range from sophisticated graphical interfaces that guide users, to proactive and intelligent tutorial interactions. Introducing ready, able, and willing human helpers in help scenarios has proven to be an important milestone in help technologies. In this paper we argue how techniques of mixed-initiative interactions can be successfully deployed in online help. We contend that a well-defined context, that encapsulates the relative knowledge, preferences, and task goals of the helper and the helpee, is integral to the success of mixed-initiative help interactions. We present empirical results to highlight the need for context-awareness in help scenarios and argue how such contexts dynamically regulate the contributions of the conversants, the helper, the helpee, and the help system, in mixed-initiative interactions.
AB - Online help technologies range from sophisticated graphical interfaces that guide users, to proactive and intelligent tutorial interactions. Introducing ready, able, and willing human helpers in help scenarios has proven to be an important milestone in help technologies. In this paper we argue how techniques of mixed-initiative interactions can be successfully deployed in online help. We contend that a well-defined context, that encapsulates the relative knowledge, preferences, and task goals of the helper and the helpee, is integral to the success of mixed-initiative help interactions. We present empirical results to highlight the need for context-awareness in help scenarios and argue how such contexts dynamically regulate the contributions of the conversants, the helper, the helpee, and the help system, in mixed-initiative interactions.
UR - http://www.scopus.com/inward/record.url?scp=33645996369&partnerID=8YFLogxK
M3 - Published Conference contribution
AN - SCOPUS:33645996369
SN - 157735253X
T3 - AAAI Fall Symposium - Technical Report
SP - 100
EP - 105
BT - AAAI Fall Symposium - Technical Report
T2 - 2005 AAAI Fall Symposium
Y2 - 4 November 2005 through 6 November 2005
ER -