TY - GEN
T1 - Personalized contexts in help systems
AU - Kumar, Vive S.
AU - McCalla, Gordon I.
AU - Greer, Jim E.
N1 - Publisher Copyright:
© Springer-Verlag Berlin Heidelberg 2001.
PY - 2001
Y1 - 2001
N2 - Help systems offer a variety of services ranging from providing References to online documents to providing task-specific on-the-job training. One of the pervasive characteristics of any help system is the conception of a help-context. Depending on the type of service being offered, help systems may require different help-contexts. The context captures knowledge about the person who provides help, the person who consumes help, the help material, and the tool that delivers the material. The knowledge about the helper and the helpee can be stored in user models. In this paper we discuss how help-contexts are created in the Helper’s Assistant and how user models enhance the quality of help-contexts and the quality of help being delivered.
AB - Help systems offer a variety of services ranging from providing References to online documents to providing task-specific on-the-job training. One of the pervasive characteristics of any help system is the conception of a help-context. Depending on the type of service being offered, help systems may require different help-contexts. The context captures knowledge about the person who provides help, the person who consumes help, the help material, and the tool that delivers the material. The knowledge about the helper and the helpee can be stored in user models. In this paper we discuss how help-contexts are created in the Helper’s Assistant and how user models enhance the quality of help-contexts and the quality of help being delivered.
UR - http://www.scopus.com/inward/record.url?scp=84949468575&partnerID=8YFLogxK
U2 - 10.1007/3-540-45153-6_16
DO - 10.1007/3-540-45153-6_16
M3 - Published Conference contribution
AN - SCOPUS:84949468575
SN - 3540421440
SN - 9783540421443
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 162
EP - 171
BT - Advances in Artificial Intelligence - 14th Biennial Conference of the Canadian Society for Computational Studies of Intelligence, AI 2001, Proceedings
A2 - Stroulia, Eleni
A2 - Matwin, Stan
T2 - 14th Biennial Conference on Artificial Intelligence, AI 2001
Y2 - 7 June 2001 through 9 June 2001
ER -