Live virtual technologies to support extended events in online communities of practice

Eleftheria Tomadaki, Peter J. Scott, Kevin A. Quick

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    2 Citations (Scopus)


    Online communities of practice often require support for collaboration over extended periods of time, in what are effectively very long meetings. While there are a wide range of support systems for 'foreground' interactions, such as phone calls and video meetings, and a similar range of tools for 'background' interactions, such as email and instant messaging, there is a lack in tools that exclusively cater for extended events without switching to different platforms. The current study presents qualitative and quantitative data from a naturalistic insight into the use of two online synchronous communication tools, FM for videoconference and Hexagon for ambient awareness, to support an extended event in a working online community. A complex mix of planned and opportunistic interactions require a new set of working synchronous tools, managing the trade-off between awareness and disruption. Switching between foreground and background 'meeting activity' remains a very big challenge.

    Original languageEnglish
    Title of host publicationWeb-Based Learning Solutions for Communities of Practice
    Subtitle of host publicationDeveloping Virtual Environments for Social and Pedagogical Advancement
    Number of pages18
    Publication statusPublished - 2009


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