Integrating cognitive tools for peer help: The intelligent intranet peer help-desk project

Jim Greer, Gordon McCalla, John Cooke, Jason Collins, Vive Kumar, Andrew Bishop, Julita Vassileva

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

4 Citations (Scopus)


This chapter outlines the design of the Intelligent Intranet Help-Desk, focusing on the peer help tools that act as its structural skeleton. The advantage of using an intranet instead of the Internet is that access is restricted to students attending the course; they can communicate only with their peers and teachers. Universities are experiencing large growths in student/teacher ratios and face the difficult problem of providing adequate help resources for their staff, faculty, and students. Created in the Computer Science Department at the University of Saskatchewan in 1996, the Cooperative Peer Response system sought to meet some of the urgent help needs of students in the department. One of the problems that students complained about was that their questions were sometimes unanswered. The time delay in obtaining a useful response was also a complaint. The key to generating a reasonable candidate list intelligently involves maintaining knowledge profiles for every potential helper.

Original languageEnglish
Title of host publicationComputers As Cognitive Tools
Subtitle of host publicationVolume II, No More Walls
Number of pages28
ISBN (Electronic)9781135461027
Publication statusPublished - 15 Apr. 2020


Dive into the research topics of 'Integrating cognitive tools for peer help: The intelligent intranet peer help-desk project'. Together they form a unique fingerprint.

Cite this