Information and communication technology use continuance behavioral intention: Differential effect based on socio-economic status

    Research output: Chapter in Book/Report/Conference proceedingPublished Conference contributionpeer-review

    4 Citations (Scopus)

    Abstract

    In the global information society, the importance of the Internet cannot be overemphasized. Unfortunately, a case in point is Africa, where, as per 2017 statistics, only 9.4 % of the population use the Internet [25]. While tremendous efforts have been made to address global Internet penetration, recent studies and statistics still indicate the digital inequality still exists today (Yu et al, 2016) and it prevents some individuals to benefit from the digital opportunities. The aim of this paper is to understand the difference in Internet use continuance by people of different economic status. The finding showed that satisfaction is the strongest precursor for Internet use continuance and it affects stronger the socio-economically advantaged groups than the socio-economically disadvantaged people. The results imply that different strategies should be adopted to bridge the digital inequality basis of socio-economic status more specifically income levels.

    Original languageEnglish
    Title of host publicationProceedings of the 51st Annual Hawaii International Conference on System Sciences, HICSS 2018
    EditorsTung X. Bui
    Pages3843-3852
    Number of pages10
    ISBN (Electronic)9780998133119
    Publication statusPublished - 2018
    Event51st Annual Hawaii International Conference on System Sciences, HICSS 2018 - Big Island, United States
    Duration: 2 Jan. 20186 Jan. 2018

    Publication series

    NameProceedings of the Annual Hawaii International Conference on System Sciences
    Volume2018-January
    ISSN (Print)1530-1605

    Conference

    Conference51st Annual Hawaii International Conference on System Sciences, HICSS 2018
    Country/TerritoryUnited States
    CityBig Island
    Period2/01/186/01/18

    Keywords

    • Digital inequality
    • Income level
    • Socio-economic status
    • Use continuance

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