Factors affecting credit card use in India

Arpita Khare, Anshuman Khare, Shveta Singh

Research output: Contribution to journalJournal Articlepeer-review

38 Citations (Scopus)

Abstract

The purpose of this paper is to understand the moderating influence of Multiitem List of Value (MILOV) on credit card attributes, age, and gender in credit use among Indian customers. The research examines the impact of “lifestyle” variables (convenience, use patterns, and status) on credit card use. Data were collected through mall intercept technique in six metropolitan cities of India. A selfadministered questionnaire was distributed to customers visiting the malls. Use and convenience emerged as the major determinants of credit card use among Indian customers. Use, convenience, and status attributes were moderated by “sense of belonging” and “sense of fulfilment” dimensions of MILOV. Young customers were likely to use credit cards. The study does not examine the influence of customer income, occupation, and education on credit card use, as many customers were not willing to disclose the information. These demographic factors can influence customers' perception towards credit card ownership and use. The findings can be of immense use to international and Indian banks in marketing of credit cards. The convenience attribute can be emphasized to instill confidence among consumers and motivate them to use credit cards. There is no previous research on Indian credit cards which examines the influence of “lifestyle” and values on its use among Indian customers.

Original languageEnglish
Pages (from-to)236-256
Number of pages21
JournalAsia Pacific Journal of Marketing and Logistics
Volume24
Issue number2
DOIs
Publication statusPublished - 30 Mar. 2012

Keywords

  • Age
  • Consumer behaviour
  • Convenience
  • Credit card use
  • Credit cards
  • Gender. MILOV
  • India
  • Status

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