Employee perceptions of organisational legitimacy as impersonal bases of organisational trustworthiness and trust

Kai Lamertz, Devasheesh P. Bhave

    Research output: Contribution to journalJournal Articlepeer-review

    5 Citations (Scopus)

    Abstract

    Prior research has amply demonstrated that employees’ personal relationship with the organisation influences their trust in it. In this two-study investigation, we examine how employees’ beliefs about the organisation’s legitimacy relate to their organisational trust because legitimacy signals organisational trustworthiness in the impersonal system of the institutional environment. Results from Study 1, which drew on data from one organisation, reveal that employees’ legitimacy beliefs are related to their organisational trust. Furthermore, results from Study 2, which are based on data from five organisations, reveal that employees’ judgment of the organisation’s trustworthiness mediates the relationship between legitimacy beliefs and organisational trust. Overall, our findings create a new avenue for trust research by advancing the idea that employees' trust in their employer organisation derives in part from the reflection of trustworthiness that arises due to the organisation’s association with the institutional environment.

    Original languageEnglish
    Pages (from-to)129-149
    Number of pages21
    JournalJournal of Trust Research
    Volume7
    Issue number2
    DOIs
    Publication statusPublished - 3 Jul. 2017

    Keywords

    • institutional theory
    • organisational legitimacy
    • Organisational trust
    • trustworthiness

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