Being an exemplary role model: It begins with an optimistic attitude

This phenomenological research study focused on a sample of eight registered nurses identified by their colleagues as outstanding. Data were collected by interviewing and observing the participant nurses. Narrative analysis and poetic interpretation were the two routes of data analysis. The major theme revealed was that these outstanding nurses were also excellent role models. The foundation of their effectiveness was the maintenance of an optimistic attitude. The role of the staff development educator in encouraging and supporting optimistic attitudes is described.