Adoption of SMS for business-to-consumer usage: Supporting adherence to healthy activities

Mihail Cocosila, Norm Archer, Yufei Yuan

Research output: Chapter in Book/Report/Conference proceedingPublished Conference contributionpeer-review

1 Citation (Scopus)

Abstract

SMS has become a highly successful mobile service. Besides its use as a tool for person-to-person exchange of short messages, a newer approach is to use it as a vehicle for business-to-consumer services such as reminders. This study is an early investigation of user reasons to adopt or to reject the use of SMS for reminders about healthy activities. A theoretical model blending motivation and perceived risk is developed and empirically tested. Findings show that enjoyment is the only reason for acceptance when people do not perceive the usefulness of SMS use, and perceived psychological risk the main reason for rejection. Overall this study introduces a 'pro'-'con' adoption model applied to the use of SMS for business-to-consumer applications.

Original languageEnglish
Title of host publicationAssociation for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007
Subtitle of host publicationReaching New Heights
Pages3066-3075
Number of pages10
Publication statusPublished - 2007
Event13th Americas Conference on Information Systems, AMCIS 2007 - Keystone, CO, United States
Duration: 10 Aug. 200712 Aug. 2007

Publication series

NameAssociation for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights
Volume5

Conference

Conference13th Americas Conference on Information Systems, AMCIS 2007
Country/TerritoryUnited States
CityKeystone, CO
Period10/08/0712/08/07

Keywords

  • Business-to-consumer
  • Health
  • Motivation
  • Perceived risk
  • Reminder
  • Sms
  • Technology adoption

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