TY - JOUR
T1 - Adoption and non-adoption motivational risk beliefs in the use of mobile services for health promotion
AU - Cocosila, Mihail
AU - Turel, Ofir
N1 - Publisher Copyright:
© 2019, Emerald Publishing Limited.
PY - 2019/9/2
Y1 - 2019/9/2
N2 - Purpose: The purpose of this paper is to validate empirically a theoretical model that integrates an innovative construct capturing consumers’ non-adoption risk belief associated with not using a mobile service designed to support them in a non-leisure activity. Design/methodology/approach: A theoretical model contrasting perceived non-adoption risk to perceived adoption risk of a mobile service supporting health promotion was developed and tested with a sample of potential consumers in North America. Findings: Results show that non-adoption risk is a moderately strong antecedent of motivational factors in contrast to adoption risk that hinders the acceptance of a mobile service supporting health promotion. Research limitations/implications: Healthcare is a highly sensitive social sector, so possible negative consequences of not using the support of a mobile service are an additional motivation for adopting this service. Future research should test the role of non-adoption risk in other contexts of technology use, including non-leisure settings. Practical implications: Making potential users see the possible negative consequences of not using a mobile service designed to support them in a non-leisure activity increases their motivation and, subsequently, intention to use the service. Social implications: Educational efforts to making consumers see the risks of not using a supporting technology application appear to be justified. Originality/value: This study demonstrates the significant role of non-adoption risk belief that captures the negative consequences individuals may perceive if they fail to use as expected a mobile service application designed specifically to help them.
AB - Purpose: The purpose of this paper is to validate empirically a theoretical model that integrates an innovative construct capturing consumers’ non-adoption risk belief associated with not using a mobile service designed to support them in a non-leisure activity. Design/methodology/approach: A theoretical model contrasting perceived non-adoption risk to perceived adoption risk of a mobile service supporting health promotion was developed and tested with a sample of potential consumers in North America. Findings: Results show that non-adoption risk is a moderately strong antecedent of motivational factors in contrast to adoption risk that hinders the acceptance of a mobile service supporting health promotion. Research limitations/implications: Healthcare is a highly sensitive social sector, so possible negative consequences of not using the support of a mobile service are an additional motivation for adopting this service. Future research should test the role of non-adoption risk in other contexts of technology use, including non-leisure settings. Practical implications: Making potential users see the possible negative consequences of not using a mobile service designed to support them in a non-leisure activity increases their motivation and, subsequently, intention to use the service. Social implications: Educational efforts to making consumers see the risks of not using a supporting technology application appear to be justified. Originality/value: This study demonstrates the significant role of non-adoption risk belief that captures the negative consequences individuals may perceive if they fail to use as expected a mobile service application designed specifically to help them.
KW - Information technology
KW - Perceptions
UR - http://www.scopus.com/inward/record.url?scp=85061208833&partnerID=8YFLogxK
U2 - 10.1108/IntR-04-2018-0174
DO - 10.1108/IntR-04-2018-0174
M3 - Journal Article
AN - SCOPUS:85061208833
SN - 1066-2243
VL - 29
SP - 846
EP - 869
JO - Internet Research
JF - Internet Research
IS - 4
ER -